Return & Refund Policy – Nikodeal

Last Updated:2025/11/15

Thank you for choosing Nikodeal.com.
We aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which customers can request a return, replacement, or refund.

By shopping with Nikodeal, you agree to the following terms.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

• The product is damaged, defective, not working, or incorrect.

• You notify us within 48 hours of delivery.

• The item is unused and returned with its original packaging, accessories, labels, and documents.

Note:
We do not accept returns for change of mind, wrong selection, or preference differences.

2. Non-Returnable Products

Due to hygiene, safety, or supplier restrictions, the following items are not returnable:

• Opened personal care items

• Hygiene-related products

• Software, digital products, gift cards

• Items without original packaging

• Custom-made or special-order items

• Products damaged due to customer misuse

Specific brand or supplier policies may also apply.

3. Damaged or Defective Items (DOA)

If you receive an item that is defective or damaged:

1. Contact us within 48 hours of receiving the product.

2. Provide clear photos or videos showing the issue.

3. Our support team will verify and arrange:

   • Replacement

   • Return pickup (if available)

   • Support as per supplier/manufacturer guidelines

Final approval depends on product type and supplier policy.

4. Wrong or Missing Items

If you received:

• The wrong item, or

• Missing accessories, or

• Less quantity than ordered

Please contact us within 24–48 hours, and we will arrange a correction or replacement.

5. Return Process

To request a return:

1. Contact us through info@nikodeal.com or 9825626262

2. Share:

   • Order ID

   • Product name

   • Issue details

   • Photos/videos as proof

3. Wait for approval

4. Return the product in secure packaging

Unauthorized returns will not be accepted.

6. Refund Policy

Refunds are approved only if:

• A replacement is not available, or

• The returned product passes inspection and meets our policy conditions.

Refund timeline:

• Bank Transfer / Digital Wallet: 3–7 business days

• Cash on Delivery: Refunded via wallet or bank transfer only

• Shipping fees are non-refundable unless Nikodeal is responsible for the issue.

Refund method may vary according to payment gateway rules.

7. Reasons for Return Rejection

A return may be rejected if:

• The product is used or damaged by the customer

• Packaging, accessories, or parts are missing

• Serial numbers or identifiers do not match

• The product was altered or repaired

• The return request is made after the allowed time

8. Warranty Claims

Warranty claims are processed strictly according to manufacturer/supplier policies.
Nikodeal helps guide customers but does not control warranty decisions.

9. Cancellation Policy

• Orders can be cancelled only before they are dispatched.

• Once shipped, the order cannot be cancelled.

• Refund for prepaid cancellations follows the regular refund timeline.

10. Contact Information

For return or support inquiries:

Nikodeal Pvt. Ltd.
? Email: info@nikodeal.com
? Website: www.nikodeal.com
? Dhangadhi, Kailali, Nepal