Support Policy – Nikodeal

Last Updated: 2025/11/15

At Nikodeal.com, we are committed to providing reliable customer support and ensuring a smooth shopping experience for all customers. This Support Policy explains how we handle inquiries, complaints, product issues, warranty claims, and after-sales assistance.

By using our website or services, you agree to the terms outlined in this Support Policy.

1. Customer Support Availability

Our support team is available during the following hours:

• Sunday to Friday: 10:00 AM – 6:00 PM

• Saturday: Closed (public holiday)

You can contact us through:

• Phone: 9825626262

• Email: info@nikodeal.com

• Website Contact Form

2. Types of Support We Provide

We offer support for the following:

a. Order-Related Assistance

• Order confirmation

• Order tracking

• Delivery updates

• Missing or incomplete orders

b. Product Support

• Product information

• Technical queries

• Compatibility questions

c. After-Sales Support

• Defective or damaged products

• Warranty guidance

• Repair or replacement support

• Manufacturer service center details

d. Account & Payment Support

• Login issues

• Account updates

• Payment failures

• Refund status

3. Response Time

We aim to respond within:

• Email: 24–48 hours

• Phone: Same business day

• Social Media Messages: Within 24 hours

During peak seasons, response time may be slightly longer.

4. Warranty & Repair Support

• Warranty is provided as per brand/manufacturer policy.

• Physical damage, water damage, or unauthorized repair voids the warranty.

• Nikodeal acts as a facilitator between the customer and the brand/service center.

• Replacement decisions are strictly based on the manufacturer’s evaluation.

Nikodeal does not provide on-site repair services.

5. Defective or Damaged Products

If you receive a defective or damaged product:

1. Contact us within 48 hours of delivery.

2. Provide clear photos or videos of the issue.

3. Our team will verify and guide you through the next steps.

Depending on the product type, the issue may be handled by:

• Nikodeal

• Brand service center

• Authorized distributor

6. Support Limitations

We may not be able to provide support for:

• Products damaged due to misuse or negligence

• Unauthorized repairs or modifications

• Issues caused by third-party accessories

• Past-warranty products

For expired warranty items, we can still help guide you to paid repair services.

7. Order Cancellation Support

Order cancellation is allowed only before dispatch.
Once shipped, the order cannot be canceled.

Refunds (for prepaid orders) will be processed as per our Refund Policy.

8. Return & Replacement Guidelines

Returns and replacements are processed according to our Return & Refund Policy.
Customers must follow the provided timeline and conditions.

9. Communication Policy

For smooth support:

• Use the same phone number or email used during ordering.

• Provide complete details when reporting an issue.

• Abusive, threatening, or spam behavior may result in refusal of service.

10. Contact Information

Nikodeal Pvt. Ltd.
? Dhangadhi, Kailali, Nepal
? 9825626262
? info@nikodeal.com
? www.nikodeal.com